Uploading and linking content to your Knowledge base
It's easy to upload files to Hyra's built in knowledge base. Just follow this quick and simple guide. Uploading your files and content to Hyra couldn't be easier. To get started, you'll first need to create a category. A guide to creating categories can be found here. Adding Content Once a category has been created, you will be able to select "Add Content". This will open up a menu where you'll to select if you want to upload or link a file. (https://storage.crisp.chat/users/helpdesk/Few readersCreating Categories on your Knowledge Base
Creating categories is a tidy way to organise lots of files. These can be assigned to specific roles, or the entire workspace, allowing you to control who is able to see what. How to create a Category Head over to the Knowledge tab, which can be found on the left (or in "More" on Mobile Devices) Click "Create" and then "Create Category".Few readers