Home Administrator Guide Creating Content on Knowledge

Creating Content on Knowledge

Last updated on Aug 31, 2026

To get started, you’ll first need to create a category. A guide to creating categories can be found on the next article.

ℹ️ You'll need the Update Knowledge permission to do this. For Staff Members, they will need to have View Knowledge permission to view the content.

  1. Go to the Knowledge Tab
    To add content to your Knowledge Base, go to Knowledge.

  2. Create your Content
    Select the category that you want to add content and click “Add Content”. This will open up a menu where you can select if you want to upload or link a file.

Note: When you upload a file on Hyra, it is stored on Hyra’s file servers. whereas a linked file is external, such as a Google Doc or YouTube video.