Good to Know

Group Member Syncing

Member Syncing works by scraping the list of staff members in your group and syncing them with Hyra. If your member list are hidden, your group members activity won't get credited and your workspace won't get synced. Try following the steps below regarding member syncing: 1. Go to your community and click the three-dots on the top-right corner to view more options. 2. In Configure Community, click the Settings page in the sidebar to go to Community Settings. 3. Under Community Settings, go to Community Profile and enable Community member list publicly visible. Once done, Hyra will take care of the rest and sync your workspace with your group members.

Cancellation Policy

We want our customers to have full control over their subscription, which is why we allow you to manage and cancel your account directly in our website - no phone calls or email chains required. How to cancel your product Hyra Premium You can manage your Hyra Premium subscription from within your Workspace settings. To cancel your subscription, follow these steps: 1. Go to Workspace Settings Go to your Workspace, and then click the Settings cog in the bottom left corner.If you’re on a mobile device, you’ll need to click ‘More’ and then click ‘Settings’. 2. Navigate to Billing Select the ‘Billing’ option. Depending on who you bought your subscription from, you may be redirected to another page. 3. Cancellation If you’re billed by Paddle, you’ll be shown the option to pause your subscription with the click of a button. ​ If you’re billed by Hyra directly (through Stripe) you’ll need to pick the correct subscription if you have more than one. Then, click the ‘Cancel plan’ button. ℹ️ If you’re not sure which subscription is for your workspace, please contact Support who will be able to point you in the right direction. Auto Ranking At the moment, you’ll need to reach out to us to cancel your Auto Ranking subscription. We’re working on adding this functionality to our website, but for now, please contact Support who will be able to help you. ℹ️ If you cancel your Hyra Premium subscription, your Auto Ranking will also be cancelled Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If for whatever reason you no longer know who the account owner is, contact us. We will gladly reach out to any current account owners at the email addresses we have on file. What happens when you cancel With the exception of Auto Ranking, when you cancel your subscription you’ll retain full access to the product until the end of your billing period. After that, you’ll lose access to the product until you resubscribe. ℹ️ Workspaces are deleted if inactive for 365 days Hyra initiated cancellations We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service. In practice, this generally means we will cancel your account without notice if we have evidence that you are using our products to engage in abusive behavior.

Refund Policy

Bad refund policies are infuriating. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with our products for any reason, we’ll take care of you. A fair refund policy Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with our products for any reason, just contact our support team and we’ll take care of you. Examples of full refunds we’d grant - You accidentally purchased the same product twice. - You accidentally purchased the wrong product. - If you were just charged for your next month of service but you meant to cancel, we’re happy to refund that extra charge. - If you were unhappy with your purchase for any reason, we’ll refund it in full. Examples of partial refunds or credits we’d grant - If you purchased a product at full price and it goes on sale the next day, we’ll refund you the difference in price. - If you upgraded your account a few months ago to a higher plan and kept using it in general but you didn’t end up using the extra features, projects, or storage space, we’d consider applying a prorated credit towards future months. Get in touch At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what’s up, and we’ll work with you to make sure you’re happy.

Why does Hyra cost money?

Navigating the vast ecosystem of Roblox can be daunting for any developer or creator. From design to moderation, every aspect requires meticulous attention. That’s where tools like Hyra, the Roblox human resources manager, come into play. By offering specialised solutions for HR tasks within Roblox, Hyra has become a go-to tool for many. But why is Hyra a paid product? Let’s delve into the reasons: Funding Drives Innovation One of the primary reasons lies in the motivation for developers. In the absence of a revenue model, developers often find little reason to innovate and enhance the software. An income stream not only ensures the sustenance of the platform but also inspires developers to continually improve and optimise. Maintaining our best in class customer service As the user base of a product grows, so does the complexity of catering to the diverse needs of its users. With a larger user base, customer satisfaction scores (CSAT) often dip. Charging for the product helps limit its user base to those who genuinely need it, ensuring better service and maintaining high CSAT scores. Investment to expand Developing and maintaining a software product requires capital. Without adequate funds, it becomes challenging to hire skilled professionals, invest in research and development, or even keep the software up-to-date with the latest tech standards. Stability in cash flow For any product or service, having a predictable cash flow is vital. It ensures that the team behind the product can plan long-term, secure resources, and make informed decisions. Without a stable revenue stream, it’s challenging to make future predictions or commitments, hampering innovation. Increased Abuse and Associated Costs When a platform is available for free, it often becomes a breeding ground for misuse. With a rise in the number of users exploiting or abusing the system, the costs for moderation and devops monitoring also shoot up. Charging users helps deter misuse and ensures that those who are on the platform have a genuine need and intent. Quality Control Free products often get overwhelmed with a vast number of users, making it tough to maintain the quality of service. By charging for Hyra, the team can ensure that only serious users access the service, maintaining the platform’s integrity. Continous updates and support With a paid model, the Hyra team can guarantee regular software updates, bug fixes, and round-the-clock support, something not feasible with a free model. Data Security Roblox developers value the confidentiality and safety of their data. A paid model allows Hyra to invest in robust security measures, ensuring that user data remains protected. More customisability With additional resources from a paid model, the Hyra team can work on custom features, catering to the specific needs of different developers and communities. Community building and customer success Funds can be reinvested into building a community around Hyra, offering tutorials, webinars, and fostering collaboration among Roblox developers.

Add Billing Address to Account

Hyra is legally required to collect billing address information so that we can accurately collect and remit tax for your location. If you need to add or change your billing address, please follow the instructions below. ℹ️ If you are exempt from tax collection in your jurisdiction, please contact our team Step 1: Go to Workspace Settings Go to your Workspace Settings on any workspace (you need to be a Workspace Admin to see this) | Desktop Devices: | Mobile Device: | 2. Select Billing Press 'Billing' in the side menu to take you into the billing options 3. Billing Information Scroll down in the Billing screen to 'Billing Information' 4. Update Information Select 'Update Information' and input your new address information and press save Your Billing Address is now updated! If you need to have separate billing addresses for different subscriptions, please contact us and we will be happy to help!