To get started, you’ll first need to create a category. A guide to creating categories can be found on the next article.
ℹ️ You'll need the View Knowledge and Update Knowledge permission to do this.
Go to the Knowledge Tab
To add content to your Knowledge Base, go to Knowledge.
Create your Content
Select the category that you want to add content and click “Add Content”. This will open up a menu where you can select if you want to upload or link a file.
Note: When you upload a file on Hyra, it is stored on Hyra’s file servers. whereas a linked file is external, such as a Google Doc or YouTube video.