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Update Logs

Discover the latest features, enhancements, and bug fixes added to our platform. Browse our release history to stay informed on all recent changes.

By Carl Goco and 1 other

• 14 articles

Introducing Feedback Portals & Improvements in Activity Tracking

Hi there, We are happy to introduce Feedback Portals — a new way for group owners to collect feedback in a centralized platform. Additionally, we've also improved the accuracy of our Activity Tracking module in this update. Check out the details below: What is a Feedback Portal? The Feedback Portal is a public site where any registered Hyra user can post feedback, like feature requests or bug reports. It completely replaces the old system of using Discord bots, giving your development team one centralized place to track everything. You've already seen how we use the feedback portal to collect ideas and decide what to build next for Hyra—now, it’s time to let everyone use it for their own communities. How to enable the feature? ⚠️ To enable feedback portal, you'll need the Workspace Administrator permission. To enable the feature, head over to Workspace Settings and under Feedback, you can change the looks of your site and create different boards for different types of feedback. In each board, you can customize how it looks, post categories and the stages of a post. What are stages? A 'Stage' tracks the status of a feedback. As no two feedback types are the same, community managers can set different stages per board following their development process. New Role Permissions Following the update, workspace administrators can now assign the following roles to their staff members to help them moderate the portal. Note: Many of these permissions can be abusive if given to the wrong people (like removing comments or posting on someone's behalf). To make sure all feedback is accepted fairly, please ensure you only select these roles for your staff members. Managing a Post For staff members that can access the Feedback portal as an administrator, a staff panel is found on the right side of the post allows you to manage a post. From changing it's status, category and more. New Feedback Portal In addition, we are also happy to announce that we'll be moving the feedback portal of Hyra to https://app.hyra.io/feedback/UTeZFFBG/feature-requests As always, you can still be able to access the portal by simply typing https://feedback.hyra.io. Activity Tracking Improvements In this update, we've also made improvements to the Activity Tracking system. By introducing a heartbeat system and an improved module, we are able to improve the accuracy of the activity tracking system. While this change is entirely under the hood (meaning you won't notice any visual difference), this makes tracking more reliable. What should I do as a Workspace Owner? No changes are needed to your end. Even to those who forked the module to fit their specific needs. That's all for today's update! If you have any questions, feel free to reach out to us and for those who have any suggestions on the next feature update, let us know in our brand-new feedback portal!

Last updated on Aug 31, 2026

Home Layout Customization

Hi there! We’ve updated the way the Home page works so workspace administrators can tailor it to their team. The Home page is now a customisable dashboard of widgets that you can arrange, resize, and choose from. What you can customise - Widgets - Decide which widgets appear on Home. You can add, remove, or keep any of: Games, Intranet, Quick Links, Announcements, Recent Promotions, Birthdays, New Team Members, My Assignments, Leaderboard, and Clock. - Order - Drag widgets to reorder them. Put the most important content (e.g. assignments, announcements) at the top and group related widgets (e.g. Intranet and Quick Links) where it makes sense. - Size - Resize widgets by dragging the handle in the bottom-right corner in edit mode. Make some widgets wider or taller so the layout matches how your team uses the page. - Reset - You can reset to the default layout at any time and then save. No need to worry about getting the original layout back. How to customise your Home layout 1. Open the Home page for your workspace. 2. Click the pen icon (Customise Home) in the top-right. 3. Drag widgets to reorder, use the resize handle on each widget to change size, click Add Widget to add more, or the X on a widget to remove it. 4. For the Clock widget, you can set the timezone via the widget when in edit mode. 5. Click Done to save, or Cancel to discard changes. Use Reset to restore the default layout, then Done to save that. Why? Every workspace is different. Some teams care most about assignments and the leaderboard; others want announcements and birthdays front and centre. With a custom Home layout, you can: - Prioritise what matters - Put the widgets your team uses most at the top and give them more space. - Reduce clutter - Remove widgets you don’t use so the Home page stays focused. - Match your culture - E.g. highlight games, celebrations, or productivity widgets depending on what you want to emphasise. The default layout (Games, Intranet, Quick Links, Birthdays, New Team Members) remains a good starting point; you can change it when you’re ready and reset anytime if you want to go back.

Last updated on Aug 31, 2026

Meet the New Views – Now in Public Beta

Hi there, We’re excited to introduce Views V3, now available in public beta. Views V3 brings a new way for your team to explore and understand data, helping you make more informed decisions with greater flexibility. With two new layouts – Grid and Card – Views V3 are our most customisable views yet, designed to adapt to the way your team works. You can also now expand and adjust the timeframe of your data using a simple dropdown, making it easier to analyse trends over time.

Last updated on Aug 31, 2026

Revamped Sessions

Hi there, We are excited to let you know that we've revamped how the way sessions work at Hyra and makes it easier and convenient for everyone to create and host a session. Take a look at today's changelog! Session Policies Session Policies allows workspace administrators to control how many sessions users can claim as host during the current assignment period. This feature also allows them to limit which events can a staff member host. If a staff member has already reached their maximum sessions hosted, a notification will appear. However, if the workspace administrators enabled "Allow override" in the session policy, staff members can go past the limit by clicking the button below the notification. For more information on how to create a session policy, click here. Schedule-ahead Adhoc Sessions In this update, staff members can now schedule-ahead any adhoc sessions. They can select any time during the day they would like to schedule their session and click Save. Workspace Administrators can limit the minimum gap between sessions to how many maximum sessions per day in the session settings under the Adhoc section. Customizable Sessions In this update, staff members can now also customize the look of a session by changing it's name, banner, description and time of a session. To customize your session, simply click the 3 dots on the upper-right corner of the session. Please do note that you'll need the following permission: - Change name of adhoc session (for name, banner and description) - Change time of adhoc session Bug Fixes In this update, we've also fixed the following issues: - Fixed issue with sessions ical where user could not save changes - Fixed issue with the onboarding popup where users with a location suppression could not complete the flow - Fixed issue with outbound emails - Fixed issue with billing portal not loading for some users - Fixed issue with downloading images from logbooks/perm bans etc

Last updated on Aug 31, 2026

Time Off Policies

Hi there, In today's update, we've revamped how the time off system works on Hyra and allows your group to further customize based on your current policies. Customize Time Off Types In today's update, workspace administrators can now disable time off types that your workspace doesn't use. These disabled types won't appear in the request form. By default, all time off types are enabled. However, you are able to disable them by simply going to Workspace Settings > Inactivity. Time Off Policies This update also introduces Time Off Policies in Hyra where workspace administrators can limit how many days per period their staff members can take a Time Off. When a policy is enabled to a staff member/s, they will see a list of all of their available days below the request form. The staff's available days are also shown on their Directory Profile under Time off tab. To create a policy, simply go to Workspace Settings > Inactivity > Policies. You can select how often time off limits reset. All limits are counted within each period. Note: If a policy is disabled for a specific time off type, there's no limit on how many days per period a staff member can request.

Last updated on Aug 31, 2026

Session Tags

Hi there! We've shipped a new small feature which allows you to categorise your sessions and helps your staff members to filter sessions in their session calendar. To create a session tag: 1. Go to Workspace Settings > Sessions > Tags and click the + icon. 2. Click the Pencil icon to edit the tag. 3. Give it a name and select a colour for the tag. 4. Hit Save to save your changes. To delete a tag, simply click the X icon beside the pencil icon and click Delete to confirm deletion.

Last updated on Aug 31, 2026

Edit Adhoc Session Event Names

Hi there! We've shipped a new small feature which allows you to change the name of an adhoc session event. To get started, enable the Change name of adhoc session on your desired roles. Within the Sessions, users can click the pencil icon to edit the name of the session. Developers This new feature relies on the sessions:edit_adhoc_name permission. When retrieving session events, if the name_override property is set, this should be used instead of schedule.name

Last updated on Aug 31, 2026

Workspace Analytics and Personal Views

Hi there, On today's update, we are excited to launch Workspace Analytics and Personal Views in the Staff Dashboard! Check out today's changelog: Workspace Analytics Workspace Analytics helps your department to visualize trends at a glance. Compare trends between a few days to all-time activity and drill into the details by simply hovering over any point in the chart! Access the Analytics page by going to Staff > Dashboard then clicking the View Analytics button in the top-right corner. Personal Views We've updated the Views feature to give you more control. In today's update, you can now create custom views that are private to you! To create a personal view, head to the Staff Tab and scroll down until you see Personal View. Click the + icon and create your new view! Thanks for your continued support!

Last updated on Aug 31, 2026

Assignment Session Type Filters, UX Improvements and Bug Fixes

Hi there! We've got another set of updates and improvements now available in Hyra. Sessions Attended and Sessions Hosted Assignments Specific Session Types We've added the option to have Sessions Attended and Sessions Hosted Assignments only use specific session schedule types. Log Out Button for Non-Workspaced Users We've added a logout button for those who do not have access to a workspace on the 'Getting Started' screen Bugs Fixed and Others - Fixed bug where edit pencil would show for users who could not edit user details in Directory Profile due to permissions - Fixed bug where column width was not set on changing column display on Views - Optimised database query for the Staff Dashboard - Fixed issue where custom workspace icons would show as non-square aspect ratio in some areas of UI Thanks for your continued support!

Last updated on Aug 31, 2026

Developer API Updates

Hi there, In-line with our recent update, we've introduced an update with the Sessions API and released 15 new endpoints for developers. Sessions API In the Sessions API, cron_expression is now legacy and will be replaced with interval_unit and interval_value . This update also added the following fields in the Session API: - days_of_week - recurrence_end_type - recurrence_end_date - excluded_dates - timezone For the Timezone, we suggest selecting any of these timezones for optimal performance: "UTC", "America/New_York", "America/Chicago", "America/Denver", "America/Los_Angeles", "Europe/London", "Europe/Paris", "Europe/Berlin", "Asia/Tokyo", "Asia/Shanghai", "Australia/Sydney", New API Endpoints The following API Endpoints are now able to be used with a Developer API key. For full documentation, please refer here: https://api.hyra.io/docs/#/ for now. Assignments | Get All Assignments for Workspace | GET | /workspace/assignments/{workspaceId} | | Create new Assignments | PUT | /workspace/assignments/{workspaceId} | | Update Assignment | PATCH | /workspace/assignments/{workspaceId}/{assignmentId} | | Delete Assignment | DELETE | /workspace/assignments/{workspaceId}/{assignmentId} | Labels | Get All Assignments for Workspace | GET | /workspace/assignments/{workspaceId} | | Create new Assignments | PUT | /workspace/assignments/{workspaceId} | | Update Assignment | PATCH | /workspace/assignments/{workspaceId}/{assignmentId} | | Delete Assignment | DELETE | /workspace/assignments/{workspaceId}/{assignmentId} | Role Groups | Create Session Role Group | POST | /workspace/sessions/roles/{workspaceId} | | Update Roles in Session Role Group | POST | /workspace/sessions/roles/{workspaceId}/{groupId} | | Create Role in Session Role Group | POST | /workspace/sessions/roles/{workspaceId}/{groupId}/create | | Delete Session Group | DELETE | /workspace/sessions/roles/{workspaceId}/groups/{groupId} | | Update Session Group Position | POST | /workspace/sessions/roles/{workspaceId}/groups/batch/priority | | Retrieve Session Groups | GET | /workspace/sessions/roles/{workspaceId} | | Archive/Unarchive Group | PATCH | /workspace/sessions/roles/{workspaceId}/{groupId}/archive | That's all for today's update! We wish you all the best in updating your new and improved systems using the new API endpoints we've released. Cheers, Sam

Last updated on Aug 31, 2026

Multi-slot Roles in Role Groups

Hi there! We're excited to announce a much-requested update to Role Groups! Starting today, you can create multi-slot roles. With this new system, you can simply assign a specific number of slots to a single role (up to 50 slots per role). 💡 Tip: We recommend creating new sessions and role groups to smoothly transition your workspace to the new system. Be sure not to delete the current session to preserve session data in your workspace. We can't wait to hear what you think! Share your feedback with us on our Community Server or via the Live Chat! Cheers, Sam

Last updated on Aug 31, 2026

Account Security and Quality of Life Improvements

Hi there, We've been at work on a few updates and fixes to make Hyra even better and safer for everyone Two-Factor Authentication We've launched Two-Factor Authentication to make your account safer for any bad actors. To setup your Two-Factor Authentication, head over to Preferences > Account and enable Two-Factor Authentication. Once setup is done, when you sign into Hyra, you will need to enter a verification code generated from your authenticator app. Passkeys In this update, we've also launched Passkeys. This lets you sign in to Hyra securely using Face ID, Touch ID or Windows Hello instead of a password. To use Passkey when logging in, simply type your username and Hyra will automatically request a prompt for your passkey. Once done, it will quickly direct you to your workspace! As always, you can still use your password as a backup method when you first sign into Hyra using a new device. Expiring Suspensions In this update, we've updated the Logbook to allow HR members to create expiring suspensions on Hyra. For workspaces that have Auto Ranking enabled, once the suspension expired, Hyra will automatically rank the user back to it's original rank. Comments on Session Logs In this update, we've launched a way for staff members to create comments on Session Logs. This can be used to provide justification if someone needs to remove a staff member from the session log. Bug Fixes - Fixed an issue on the Session Calendar where if you go back a week, it will moves you back 7 days. We’re continuously working to improve your experience, and we look forward to hearing your feedback on these updates! Cheers, Sam

Last updated on Aug 31, 2026

Manual Punch - Clock In and Out

Hi there, We're back with another update! This time is one for groups that might not perform all of their activities within their games and require staff to clock in and out of their activities. To enable this feature, navigate to Settings > Roles and grant your roles the 'Punch In/Out' permission. To punch in and out, go to the Activity Page, and then select 'Punch'. The system will log the start as a new activity. Once you have finished the task or shift, select 'Punch' again and your activity session will be closed. Manual punch items show with a different icon next to them (pictured below) They also display with a tag underneath their banner We hope you enjoy this feature!

Last updated on Aug 31, 2026

Quick Links and Home Improvements

Hi there! We're excited to be launching a new place to share links and quick actions right on the home page of Hyra. This new area is able to be quickly accessed by everyone in the workspace, and is a great place to keep resources that your team use every day. We've got lots more enhancements on the way to Home very soon!

Last updated on Aug 31, 2026