Skip to main content

Creating Roles

Roles allow you to give permissions to your team to access your workspace, create private categories in Knowledge Base, and many many more.

Carl Goco avatar
Written by Carl Goco
Updated over 2 months ago

Creating a Role

ℹ️ You'll need the Workspace Admin permission to do this.

  1. Go to the Roles Settings Page

    You can do this by going to Workspace Settings > Roles.

  2. Create a Role

    Click Create Role in the top and it should create a role named “new role”.

  3. Select Which Permissions to give

    After creating a role, you’ll need to give it permissions. To give it permissions, just toggle the switch located on the right side of the permission.

    Initially, only a limited set of permissions will be visible. Enabling these permissions will reveal additional options.

  4. Assign the Role to Your Staff!

    Once the permissions have been selected, scroll down until you see Assigned Group Roles and Manual Members.

    For Assigned Group Roles, select which ranks by switching the toggle on or off will receive the role and its permissions.

    For Manual Members, you’ll need to manually type their usernames and select from the drop down.


Administrative Permissions

Some permissions can cause harm to your workspace if given to a bad actor. We've compiled a list of all permissions and depending on their administrative level.

Basic Level

The permissions below can be given to everyone without harming your workspace:

  • View Workspace

  • Request timeoff

  • View Knowledge Library

  • View Orders

  • View Leaderboard

For Promotion Recommendation:

  • View Promotions Recommendation

  • Create Promotion Recommendations

  • Upvote Promotion Recommendations

For Sessions:

  • Assign Host to Self (for Hosts)

  • Assign Co-Host to Self (for Co-Hosts)

  • Create New Server (for Hosts and Co-Hosts)

  • Change Week on Calendar

Human Resources Department Level

The permissions below are usually reserved to your Human Resources Department or higher-ranking staff. We won’t suggest giving these permissions to your Middle or High ranks..

  • View Other Staff

  • Manage timeoff Requests

  • View Logbook History

  • Post to Logbook

  • View Orders and Players Tab

For Sessions
These permissions will allow them to add other people to the list. It is useful for those who wants to log users manually.

  • Assign host to other people

  • Assign Co-Host to other people

  • Assign Roles to other people

Administrative Level

The permissions below are usually reserved to your Head of Human Resources and highest-ranking staff members. These permissions can cause harm to your workspace if given to a bad actor.

  • Update Knowledge Library

  • Edit Views

  • Add/Remove Minutes on Staff

  • Edit Staff Details

  • Delete Promotion Recommendations

  • Workspace Admin
    Note: This permission will grant them access to the workspace settings. Only give these to a certain people.

Please do note that it’s up to you to decide whether they will gonna need the permission. These are only our suggestions to help you on deciding if a permission should be given to everyone, or to only a handful of people.

Did this answer your question?