A 'board' allows you to categorise different types of feedback (e.g. Feature Requests and Bug Reports) and apply different set of statuses and categories between them.
⚠️ You'll need the Workspace Administrator permission to create Feedback Boards.
Creating a Feedback Board
To create a feedback board, go to Workspace Settings and under Feedback, select Boards. On this page, click ' + Create board ' to create a board.
Customising a Board
To customise a board, simply click the pencil (✏️) icon next to any of the boards.
General
In the general section, you are able to change a board's name, URL slug, description, and whether the board is enabled.
What is a 'slug'?
A slug is the part of a URL that points to a specific board. For example, for a feature request board, you can set the slug as 'feature-requests' and the link to the board will be: app.hyra.io/feedback/UTeZFFBG/feature-requests
Categories
You are able to create sub-categories to further organise your feedback into specific topics, whether it is for a specific experience or a particular area.
Stages
A 'Stage' tracks the status of feedback. As no two feedback types are the same, community managers can set different stages per board to follow their development process.
When a stage is changed on a post, the creator and any users who upvoted it will receive an email regarding its status.
