Home Staff Guide

Staff Guide

Learn the core features and daily tools you need to hit the ground running with Hyra.
Carl Goco Sam Easton
By Carl Goco and 1 other
7 articles

Joining Sessions

Sessions are one-time or repeating events that occur in your community. In order for Hyra to log how many sessions you've made, you'll need to be added in a session. Host and Co-Host roles require additional permissions. If these options are missing, please contact an administrator. Joining Sessions To join a session, follow the information below: 1. Go to the Session Calendar To first join a session, first go to the session calendar by going to Activity > Sessions. 2. Select a Session In the Session Calendar, select a session that you want to join. Note: You can also to switch the day that you want to view by clicking on the week above. 3. Join the Session In the popup, select a role that you want to join and hit “Take it” to take the role. ​ Can’t see any servers? That may mean that this session doesn’t have any servers as of now. Check back later if there’s one available. Note: For those who have Create Server permission, simply click Create Server to generate a new server. Assigning Roles to Other People If you need to manually log staff into your session, you can manually assign them to the session too! 1. Go to the Session Calendar First go to the session calendar by going to Activity > Sessions. 2. Select a Session In the Session Calendar, select a session that you want to assign to someone. Note: You can also to switch the day that you want to view by clicking on the week above. 3. Select a Role and Search for their Username In the session, type in the username of the staff that you want to assign the role and select their username in the dropdown. ​ Assigning roles to other people require additional permissions. If these options are missing, please contact an administrator.

Last updated on Aug 31, 2026

Creating Shifts

Creating shifts in Hyra is quick and straightforward. Follow the steps below to create a shift. Step 1: Open the Sessions Page 1. Go to the Activity tab. 2. Select Sessions. This is where all available and created shifts are managed. Step 2: Choose the Date Use the calendar at the top of the page to select the date you want to work. Step 3: Create a Shift 1. Click Create Bakery Shift. - Your community may use a different shift name. If you are unsure, check with your HR team. 2. A calendar view will appear. On the right-hand side, you will see: - New York time (Eastern Time) at the top - Your local time zone shown underneath Step 4: Select the Shift Type If multiple shift types are available, use the dropdown at the top of the calendar to select the correct one. Step 5: Pick a Time 1. Scroll the calendar to find your desired time, for example, 11:00 AM New York time. 2. Click the time slot where you want the shift to start. 3. A blue box will appear showing the start and end time. Shift lengths are set by your HR department and cannot be changed. If everything looks correct, click Create. Step 6: Review Your Shift Your newly created shift will now appear and can be configured like other sessions and shifts in Hyra. Restrictions Your group may have configured restrictions. When creating additional shifts, you may notice: - Greyed-out areas labelled Minimum gap - Blue areas labelled Can’t start here – too close These are scheduling rules set by your community to prevent shifts being too close together. You will need to choose a different time if these restrictions appear.

Last updated on Aug 30, 2026

Promotion Recommendation

Hyra’s Promotion Recommendation feature allows you to recommend staff members that have gone above and beyond to make the community better to high-ranking staff for a chance to get a promotion. You'll need the View Promotions Recommendations permission view this page. To keep the page fair for everyone, we’ve set some limitations to prevent the feature from getting abused. 1. Staff members can only recommend promotions to the members in their Community and up to their current rank. 2. Staff members cannot see the promotion recommendations about themselves. 3. Staff members cannot remove their upvote on a promotion recommendation. Creating a Promotion Recommendation To create a promotion recommendation, you can create the following steps below: 1. Go to the Promotions page To get started, you’ll need to go to the Players tab in the sidebar and then click Promotions to reach the Promotions page. 2. Fill out the Form In the page, click Create promotion recommendation then select which staff member to recommend. ​ Select which user to recommend, which rank you believe the staff member should be promoted to, and explain why should this user be promoted. You can also upload attachments to support your reason. ​ 💡 Tips: Here are some tips to get your recommendation have a chance to get approved. 1. First, pick a realistic promotion role. A huge jump from Rank 11 to 19 isn't feasible, but a logical step up from Rank 11 to 12 is. 2. When creating a reason, try and explain what makes the staff member a candidate for a promotion. Be sure to support your claims with factual evidence. If you don't see the option to create, your account lacks the required permissions. If this is a mistake, please contact an administrator for access. Upvoting a Promotion Recommendation To upvote a promotion recommendation, follow the steps below: If you don't see the option to upvote, your account lacks the required permissions. If this is a mistake, please contact an administrator for access. 1. Click the Upvote button Click the Upvote button beside the username of a staff member. 2. Provide justification Once clicked, it will ask you to provide a justification on why should the staff member be promoted to a specific role. ​ Once done, you should be able to see your justification below with all of the staff member who upvoted the recommendation. ​ ​Deleting a Promotion Recommendation To delete a promotion recommendation, you can click the Delete Recommendation button beside the username of the staff member. Once a promotion recommendation has been deleted, it cannot be recovered. If you don't see the option to delete, your account lacks the required permissions. If this is a mistake, please contact an administrator for access.

Last updated on Aug 31, 2026